FAQ

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Product & Fit

How do your sneakers fit?


The Alfa Low fits true to size. If you are between sizes, we recommend choosing the smaller size for the most comfortable fit. For exact measurements, please refer to this page.

Are they comfortable for all-day wear?


Yes. Our sneakers are designed with all-day comfort in mind, combining a supportive sole, premium materials, and lightweight construction so you can wear them from morning to night.

Are your sneakers unisex?


Yes. All Austin Gamble sneakers are unisex and listed in EU sizing. Our size guide includes conversions for US Men, US Women, and UK sizes to help you find the perfect fit.

What materials do you use?


Our sneakers are crafted from a mix of breathable mesh and high-quality synthetic leather, paired with durable rubber soles. This combination ensures a balance of lightweight comfort, durability, and a sleek premium look.

Can I exchange my sneakers for another size or color?


Yes, exchanges are possible within 30 days, subject to availability. Exchanges are free in Zone A; shipping fees may apply in Zone B and Zone C.

Shipping & Returns

Where do you ship and how long does it take?

We currently ship to all EU member states. Delivery times and costs depend on your country:


  • Zone A – Netherlands, Belgium, Luxembourg, Germany, France, Austria

    • Free shipping & free returns

    • Delivery time: 1–4 business days

  • Zone B – Denmark, Sweden, Italy

    • Free shipping, returns at customer’s expense (unless defective/incorrect)

    • Delivery time: 3–8 business days

  • Zone C – All other EU countries (e.g. Spain, Portugal, Poland, Finland, Greece, etc.)

    • Standard shipping €15.00 per order, returns at customer’s expense (unless defective/incorrect)

    • Delivery time: 3–8 business days

❌ We do not ship outside the EU (including the United Kingdom, Norway, Switzerland, and Iceland).

Check our shipping policy

What is your return policy?

You can return your sneakers within 30 days if unworn and in original packaging. Check our Return policy here.

Do you offer free returns?


Yes, we offer free returns within Zone A countries (Netherlands, Belgium, Luxembourg, Germany, France, and Austria). For Zone B and Zone C countries, customers cover the return shipping cost unless the item is defective or incorrect, in which case we provide a free return label.

How long does it take to process my order?


Orders are usually processed within 1–2 business days (up to 3–5 days during peak periods). Orders placed before 14:00 CET are often shipped the same day.

How can I track my order?


Once your order ships, you’ll receive a shipping confirmation email with a tracking link. You’ll also get delivery updates by email (and SMS where available).

Do you ship outside the EU?


No, Austin Gamble currently ships only within the European Union. Orders to the UK, Norway, Switzerland, Iceland, and other non-EU countries are not accepted

What if my package is lost or arrives damaged?


If your package is damaged, contact us within 48 hours with photos. For lost packages, we investigate after the maximum delivery time. Depending on the carrier’s decision, we’ll arrange a replacement or refund.

How long does a refund take?


Refunds are processed within 5–14 business days after we receive and inspect your return. The refund will be issued to your original payment method.

Can I exchange my sneakers for another size or color?


Yes, exchanges are possible within 30 days, subject to availability. Exchanges are free in Zone A; shipping fees may apply in Zone B and Zone C.

Care & Maintenance

How do I care for my sneakers?

Wipe clean with a soft cloth or brush. For deeper cleaning, use a gentle sneaker cleaner. Avoid machine washing.

Do they need special products for cleaning?

No. A basic sneaker cleaner or mild soap and water is enough to keep them fresh.

Orders & Guarantee

What payment methods do you accept?

We accept a wide range of secure payment methods, including all major credit and debit cards, Klarna, iDEAL, iDEAL in3, Riverty, Bancontact, Apple Pay, Google Pay, and PayPal.

What if I don’t love my sneakers?

No problem. You can return your sneakers within 30 days of delivery as long as they are unworn, unwashed, and in their original condition, with all tags attached and preferably in the original shoebox (placed inside the shipping box).

Please note: final sale or custom items, worn or damaged sneakers, and returns after the 30-day window are not eligible.

How can I track my order?


Once your order is shipped, you will receive a confirmation email with a tracking link so you can follow your sneakers every step of the way.

How long will my order take to arrive?


Delivery times vary by country. Within the Netherlands, Belgium, Germany, France and Austria you can expect your order in 1–4 business days. For other EU countries, delivery may take 3–8 business days.

Do you offer a warranty on your sneakers?


All Austin Gamble sneakers are covered by EU consumer protection laws, which guarantee that products must meet reasonable expectations of quality and durability. We do not offer extended warranties beyond this standard.